Return & Exchange Policy

Thank you for shopping with LunaSpure. If you’re not satisfied with your purchase, please contact us at service@lunaspure.com before sending anything back. We’ll provide return instructions for your situation.

Returns for Change of Mind

You may request a return within 30 calendar days, starting the day after your order is delivered.

For a change-of-mind return:

• Items with a manufacturer seal must be unopened.
• Items must be returned in their original packaging with all accessories.
• You are responsible for return shipping costs.

Please contact us before mailing your return. Once we approve it, ship the item within 30 days of receiving our return instructions.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, contains the wrong item, or doesn’t work as expected, email service@lunaspure.com within 30 days of delivery. Please include your order number and photos or a video showing the issue.

We’ll review the issue and let you know whether a refund or replacement is available. For approved returns of damaged, incorrect, or defective items, we’ll provide a prepaid return label.

How to Return an Item

1. Email service@lunaspure.com with your order number and the reason for the return.
2. Wait for our return instructions before sending the item.
3. Pack the item securely with its original packaging and accessories.
4. Use the return label or address we provide.

Please don’t mail a return without contacting us first. Our return address is:

Van Brands Inc.
7288 Hanover Green Dr, Ste A
Mechanicsville, VA 23111
United States

Only send a return to this address after we confirm it is the correct address for your return.

Canceling an Order

You may request to cancel your order within 24 hours, as long as it has not shipped. If it has already shipped, please follow the return instructions above.

Lost Shipments

If your order has not arrived two days after its estimated delivery date, email service@lunaspure.com. Please allow us up to five days to check with the carrier.

If the carrier cannot locate the package after that investigation, you may choose an eligible refund or replacement. If the carrier marks the package as delivered and provides proof of delivery, contact us and the carrier so the delivery details can be reviewed.

Packages Returned to Us

Please provide a complete delivery address and current contact details when placing your order, and check tracking updates so you can receive your package.

If a package is returned because the address is incomplete or the carrier cannot reach you, please email us with corrected details within 60 days after the package is returned. We can then arrange to resend it. If we don’t hear from you within 60 days, additional shipping charges may apply to resend the package.

Refunds

After we receive and inspect an approved return, we’ll email you about the refund decision. Approved refunds are issued to your original payment method. We typically process them within 3–6 business days; your bank or payment provider may take additional time to post the funds.