Privacy Policy

This Privacy Policy explains how Van Brands Inc., operating as LunaSpure (“LunaSpure,” “we,” “us,” or “our”), collects, uses, and shares personal information when you visit lunaspure.com, place an order, contact us, or otherwise use our website and services.

By using our website, you acknowledge this Privacy Policy. If you do not agree with it, please do not use our website.

Information We Collect

Depending on how you interact with us, we may collect:

Contact information, such as your name, email address, phone number, and billing or shipping address.
Order information, such as the products you purchase, order details, and transaction records. Payment details are handled by the payment provider used at checkout.
Information you provide, such as messages you send to our customer service team, product reviews, or survey responses.
Website and device information, such as your IP address, browser type, device information, and activity on our website. Cookies and similar technologies may collect some of this information.

How We Use Your Information

We may use personal information to:

Process, confirm, fulfill, and support your orders.
Respond to questions and provide customer service.
Send service messages about your order or account.
Send product news or promotional emails where permitted. You can unsubscribe using the link in a marketing email.
Understand how visitors use our website and improve our products, services, and shopping experience.
Help protect our website, customers, and business from fraud, misuse, and security issues.
Meet legal requirements and enforce our policies.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the site work, remember preferences, understand website activity, and support advertising.

You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the website work. If our website offers a cookie preference tool, you can also use it to manage your choices there.

Some third-party advertising or analytics providers may use cookies or similar technologies on our website. Their collection and use of information are governed by their own privacy policies.

How We Share Information

We may share personal information when needed to operate our business, including with:

Service providers that help us operate our website, process payments, fulfill orders, deliver packages, provide customer support, or analyze website activity.
Advertising or analytics providers that help us understand website use or provide advertising services.
Government authorities or other parties when required by law, to protect legal rights, or to help prevent fraud or security issues.
A successor to our business if we are involved in a merger, sale, reorganization, or similar business transaction.

We do not authorize service providers to use personal information they process for us for unrelated purposes.

Data Security and Retention

We use reasonable safeguards designed to protect personal information. No website or online transmission can be guaranteed to be completely secure.

We keep personal information for as long as reasonably needed to provide our services, manage orders, meet legal and accounting requirements, resolve disputes, and enforce our agreements.

Your Privacy Choices and Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain data uses. To make a privacy request, email us at service@lunaspure.com. We may need to verify your identity before completing a request.

If we deny a request and applicable law gives you the right to appeal, you may reply to our decision email to ask us to review it.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the email. You may still receive messages about orders or other service-related matters.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the request.

Third-Party Websites

Our website may link to third-party websites or services. We do not control their privacy practices. Please review their privacy policies before sharing information with them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the date if one is shown. Please check this page periodically for the latest version.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

Van Brands Inc.
7288 Hanover Green Dr, Ste A
Mechanicsville, VA 23111, United States
Email: service@lunaspure.com